7zdb's Frequently Asked Questions are here

Withdrawal requests at 7zdb are usually processed within 10 to 45 minutes. If you request via bKash, Nagad, or Rocket, the funds reach your wallet within this timeframe in most cases. Bank transfers may take slightly longer due to the bank's own processing. Requests made at night or during peak hours may take a little more time, but will be completed within 45 minutes at most.

The minimum withdrawal amount at 7zdb is ৳800. Withdrawal requests below this amount are not accepted. So before withdrawing, make sure your account has at least this much balance. If your withdrawable bonus winnings are less than this, you can combine them with your next balance and withdraw together.

Yes, it is possible to withdraw money won from a bonus — but the wagering requirement must be met first. The wagering requirement for 7zdb's welcome bonus is 15x, and it is calculated only on the bonus amount — not on the deposit. For example, for a ৳1,200 bonus you would need to wager ৳18,000. Once this requirement is met, the bonus winnings are added to your main balance and can be withdrawn normally.

If more than 45 minutes have passed since your withdrawal request, first refresh your wallet app and check your network connection. If you still haven't received the funds, contact 7zdb's live chat and provide your transaction ID. The support team will investigate the matter quickly and update you. Keep in mind that bank transfers can sometimes take a little longer due to the bank's own processing.

No, withdrawals can only be made to your own wallet or bank account registered during account sign-up. Withdrawals to third-party wallets are not accepted for security and fraud prevention purposes. Verify that the name and wallet number registered on your account are correct — if there is any discrepancy, contact support.

A wagering requirement is a specific amount you must bet before you can withdraw bonus winnings. For 7zdb's welcome bonus, this is 15x and it is calculated only on the bonus amount. Example: if you deposit ৳1,000 you will receive a ৳1,200 bonus. Then ৳1,200 × 15 = ৳18,000 must be wagered before the bonus winnings become withdrawable. The deposit amount is not included in this calculation.

No, the welcome bonus applies only once per player — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, the accounts may be cancelled. 7zdb offers a VIP program and other offers for regular players, which can be seen in the promotions section after logging in.

Yes, in many cases there is an option to cancel an active bonus. However, if a bonus is cancelled, any winnings earned from that bonus will also be cancelled — only the original deposit portion will remain. Before making a decision, speak with support on live chat; they can give you the best advice for your specific situation.

Yes, each bonus generally has a set expiry period, and if the wagering requirement is not met within that time, the bonus and any associated winnings may be cancelled. After claiming a bonus, read the offer details carefully and try to complete wagering on time. If you have any questions about expiry, contact support.

7zdb's welcome bonus is 120% of the first deposit, up to a maximum of ৳8,000. Depositing ৳14,000 would give ৳16,800 at 120%, but the maximum cap is ৳8,000 — so you will receive a ৳8,000 bonus and your total balance will be ৳22,000. No matter how much you deposit, the bonus will not exceed ৳8,000.

7zdb currently supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). These methods are secure and fast. When depositing, make sure the payment is made under the same name as your account.

7zdb does not charge any processing fee on deposits. However, your mobile banking provider or bank may apply their own transaction charges — such as bKash or Nagad send money charges. For details on these charges, refer to the terms and conditions of the relevant service provider. There are no hidden charges from 7zdb's side.

The minimum deposit amount at 7zdb is ৳500 — and this limit is the same for all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the minimum is ৳500. The first deposit must also be at least ৳500 to qualify for the welcome bonus.

After making a deposit, the balance is usually updated within a few minutes. If the balance has not increased after 15-20 minutes, contact support on live chat with a screenshot of your transaction and the reference number. The team will verify and resolve the matter quickly. If the money was sent to the wrong number, it is especially important to get support's help.

Usually, the 120% bonus is added automatically on a new account's first deposit — no separate code is needed. However, if a code is required during a special promotion, it will be clearly stated in the offer details. If you have any doubts at the time of deposit, ask on live chat — the support team will confirm for you.

After logging in, you can find options to update information such as name, address, or phone number from the "Account Settings" or "Profile" section. However, changing your name may require submitting identity verification documents, as the name must match your payment account. For detailed assistance, email [email protected] or contact live chat.

On the login page, click the "Forgot password?" option and send a password reset request using your registered mobile number or email. If you have trouble with that method, contact live chat directly or reach out to [email protected]. After verifying your identity, the support team will arrange to restore access to your account.

Yes, you can log in to 7zdb from the browser on any device — you just need the correct username and password. When logging in from a new device, an OTP may be sent to your registered number for security verification. If you use public Wi-Fi, remember to log out and it is safer not to save your password.

For security purposes, 7zdb recommends using a strong password — one that contains uppercase and lowercase letters, numbers, and special characters. The password should be at least 8 characters long. Usernames generally allow only English letters and numbers. Avoid easily guessable passwords (such as 123456) and avoid using the same password across multiple sites.

There can be several reasons for a temporary account suspension — entering the wrong password repeatedly, not submitting verification documents, or suspicion of a policy violation. To find out the reason for the suspension and to recover your account, immediately email [email protected] or contact live chat. The support team will act quickly once the necessary information is provided.